Information and Policies

Please note: All patrons and staff are required to be fully vaccinated (14 or more days after receipt of the second dose of a two-dose authorized COVID-19 vaccince or one dose of a single COVID-19 vaccine authorized by Health Canada) to enter Neptune Theatre, proof of vaccination will be required for entry into our theatres for all patrons 12 years of age and over. All visitors and staff will be required to wear a mask that fully covers the nose, mouth and chin at all times during their visit to the theatre.  For more information on our policies related to Covid-19 please click here.

Terms and Conditions


By purchasing a ticket, you are agreeing to adhere to the venue and event policies, including, as of September 16, 2021, proof of vaccination to gain entry. Seating and other requirements are subject to change based on final capacity and health and safety protocols at the time of the performance or event.

The novel coronavirus, COVID-19, has been declared a worldwide pandemic and is extremely contagious, mainly through person-to-person contact. Federal, provincial, and local governments and health agencies have issued guidelines to limit spread of COVID-19.

While measures are in place to adhere to public health guidance in Nova Scotia, Neptune Theatre cannot guarantee that you, or any member of your party, who attends an event at our theatres will not become infected with COVID-19.

By purchasing a ticket for a performance or event at Neptune Theatre, you are accepting these terms and conditions and agree to adhere to any federal, provincial or municipal health and safety directives, including, but not limited to venue-specific health and safety protocols. You agree that you will follow venue protocols and safety directives.

As you are purchasing tickets on behalf of a group, you are agreeing to be the primary point of contact for all members of your group, should contact tracing be required. We recommend that you inform each individual within your group of the terms and conditions and venue protocols prior to attending the event.

By purchasing a ticket, you acknowledge that exposure to or contraction of COVID-19 may result in serious injury, permanent disability or death, and voluntarily assume all risks associated with attending a performance or event at Neptune Theatre with full knowledge of the risk that you or an individual within your group may be exposed to, or infected by, COVID-19. You agree to waive, release and hold harmless Neptune Theatre, its employees and agents from all claims, liability, actions, damages, cost or expenses arising out of or attributable to your group's attendance at an event at Neptune Theatre due to any cause whatsoever, including COVID-19.


Conditions of Sale: No cameras or recording equipment permitted in the auditorium. Latecomers will not be permitted to enter the auditorium until a suitable break in the performance and seating will be at the discretion of Front of House. Management reserves the right to revoke the license granted by a ticket by refunding the purchase price. Management reserves the right to alter or change a performance. There can be NO REFUNDS to tickets once purchased. Exchanges are only permitted for another performance of the same show. Tickets can be turned into the Box Office prior to the performance for a tax-deductible donation of the value of the ticket. Tickets are good only for the performance and seat for which they are issued.


We do not issue refunds on tickets purchased. Please check your tickets carefully at the time of purchase to ensure they are for the correct performance date and time. Should you not be able to attend your performance, you may turn in your tickets prior to the performance for a tax-deductible donation of their value to the Neptune Theatre Foundation. 

Due to the nature of live theatre, our productions are subject to change . Neptune does not warrant that the ticket-holder will be satisfied with the performance or that it will be free of technical difficulties or casting changes. 


Tickets can be exchanged up to 48 hours before the performance date for another date of the same production.  A $3.00 exchange fee per ticket will apply. The Neptune Theatre Box Office must be contacted directly at (902) 429-7070 in order to exchange for another date (this service is not available online).


Latecomers will not be permitted to enter the auditorium until a suitable break in the performance at which time seating will be at the discretion of Management. Management reserves the right to: refuse admission and refund purchase price; alter or change a performance.


We welcome children old enough to enjoy our productions, however, children under 4 years are not permitted in the theatre. Tickets must be purchased for any child attending a performance, and children must be seated where they can be supervised by a parent or guardian. Minors under 14 years-of-age  must be accompanied by a parent or guardian at all Fountain Hall and Scotiabank Stage performances.

Photography & Cellphones

The use of photography or any other recording devices (including cell phones that record images)  is strictly prohibited at Neptune Theatre before, during and after all performances. Failure to comply with this policy may mean confiscation and deletion of pictures by Neptune management.

We remind you to please turn off all cell phones and mobile devices. Texting during a Neptune Theatre performance is also forbidden.

Rescheduled Performances

Event date and time, and occasionally lineup are subject to change – refunds related to re-scheduled events will be announced for postponed or canceled events. Please provide a contact number or email at the time of purchase so we may contact you in the event of such changes.

Additional Courtesy Reminders

Talking, candy wrappers and coughing are distracting to fellow patrons and actors. We ask each patron to please keep noise to a minimum during a performance. Thank you for your cooperation.

Scents and Allergies: A number of Neptune Theatre patrons have expressed concerns regarding medical reactions caused by scented products, so much so that they can’t enjoy the show. Please consider others before using items such as colognes, perfumes, and hairspray. Remember - less is more, none is best. If you are experiencing an allergic reaction due to your seating location, please speak to an usher about the possibility of relocation immediately.  

Ways to Buy

Purchase tickets online 24/7 for all Neptune Theatre productions. Use our easy, convenient and secure online system by  clicking here.

By Phone
Purchase tickets by phone during business hours at (902) 429-7070  or Toll-Free 1-800-565-7345. Please note: phone lines close 30 minutes before a show begins.

In Person
The Neptune Theatre Box Office is located at 1593 Argyle Street, at the corner of Argyle and Sackville Street in the heart of downtown Halifax. 

Please note: Service charges are included in the price of tickets.

Methods of Payment

Neptune Theatre accepts cash, debit, cheque, Visa, and MasterCard.

Hours of Operation  

Monday - Friday: 9:00AM - 5:00PM

Saturday & Sunday & Holidays: 12:00PM - 5:00PM

On performance days, the Box Office will remain open until thirty minutes before a performance begins.

Seating Maps

Click on thumbnail to enlarge.

Blue seats = A Seating

Green seats = B Seating

Purple seats = C Seating


Fountain Hall Orchestra

Fountain Hall Balcony

Scotiabank Theatre