Neptune Theatre strives to be an inclusive space for all our patrons. We are pleased to offer a variety of options to ensure everyone feels welcome in our space, and can experience the joys of live theatre. 

Accessible Hearing

We are now pleased to offer hearing assistance at all our bars and box office desks with Portable Counter Hearing Loop Systems.

Hearing-Assistance Devices

 Wheelchair Seating & Washrooms

Both Fountain Hall and the Scotiabank Stage are accessible for wheelchairs. Patrons can now purchase wheelchair seats for individual shows online with the promo code WHEELCHAIR. For more information, please contact the Box Office.

 Masked Perfomances

Visiting Neptune Theatre has always provided an opportunity to gather and celebrate the best of live theatre. Throughout the pandemic, our commitment to a comfortable, safe and engaging experience never changed – but doing so safely required careful attention to important health and safety measures. For those who wish them, we are pleased to offer mandatory masking protocol for select Sunday performances and we will maintain additional safety measures outlined below:

• Enhanced cleaning/disinfecting of all our guest and staff areas.
• Sanitation stations at all venues.
• Regular sanitizing of high-touch surfaces throughout the theatre facilities.
• Disposable masks will be available.
• Exchange fees waived should you feel ill and need to reschedule your performance date.

For a complete list of upcoming Masked Performances click here.

 American Sign Language (ASL) Interpreted Performances

On select dates throughout the season, Neptune Theatre offers ASL-interpreted performances for the hard of hearing members of our community. These performances feature real-time ASL interpretation by a team of qualified interpreters, working alongside the action of the play. Whether in Fountain Hall or on the Scotiabank Stage, our teams work to create a fully realized theatre experience that can be enjoyed by both Deaf and hearing audiences.

• When booking tickets by phone at 902-429-7070 or by email at agent@neptunetheatre.com, members of the Deaf community should identify themselves in order to ensure optimal seating for sightlines of the interpreters as well as the action.
• Hearing persons can purchase tickets to the ASL-interpreted performance like any other, except in the section reserved for ASL audiences. Remaining seats in this section will be released to the general public 48 hours prior to the performance.
• If no one has requested tickets in the ASL section 48 hours before the show, the ASL interpreters will be canceled and the performance will proceed as any other.

For a complete list of upcoming ASL Interpreted Performances click here.

 Relaxed Performances

Throughout the season, Neptune Theatre offers relaxed performances, which are designed to welcome audience members who would benefit from a more relaxed environment, including (but not limited to) those with sensory sensitivities, learning differences, autism spectrum disorder, and first-time theatregoers. Minor production changes are made to reduce startling effects and there is a relaxed attitude towards audience noise and movement. We invite all patrons to come, be themselves and experience live theatre!

• When booking tickets by phone at 902-429-7070 or by email at agent@neptunetheatre.com, purchasers should identify if they require a companion ticket, wheelchair seats, or any other accommodations.

You can download our step-by-step guide about what to expect when coming to the theatre. For a complete list of Relaxed Performances click here.

 Audio Described Performances

Audio Description was originally designed to provide access for audience members who are blind or partially sighted, but is now regularly used by people who are neurodiverse and/or have sensory sensitivities. 

• When booking tickets by phone at 902-429-7070 or by email at boxoffice@neptunetheatre.com, purchasers should identify if they require a companion ticket, wheelchair seats, or any other accommodations.
• By identifying yourself as one in need of a listening device for our show, we can reserve one for you and also send you detailed information that will enhance your theatre experience.

What to Expect

• Patrons will be emailed the week leading up to the show. This email will include directions on getting to the theatre from Barrington Street, and any extra information when possible.
• Staff members will be outside the theatre to greet patrons, answer questions, and assist in any way possible.
• Patrons can collect the necessary equipment for the performance at the box office. This includes an earpiece and a small receiver, which are cleaned before and after each use.
• Whenever possible, the theatre will host a touch tour either before or directly after the show.
• Before the show starts, patrons will be welcomed into the theatre for an audio introduction which will be delivered through their earpiece and receiver.
• There are extra staff members on site to offer additional support when needed.

For a complete list of upcoming Audio Described Performances click here.

We have a new Audio Description 3 Pack for the 2024-2025 season! Click HERE to purchase!
(Includes Disney's Frozen, The New Canadian Curling Club, and Little Shop of Horrors.)

 Access 2 Program