Information and Policies

Terms and Conditions

PLEASE READ CAREFULLY AS THIS AFFECTS YOUR LEGAL RIGHTS**

By purchasing a ticket, you are agreeing to adhere to the venue and event policies. Seating and other requirements are subject to change based on final capacity and health and safety protocols at the time of the performance or event.

Current COVID Protocols

Beginning July 1, 2022, masks will no longer be required but are STRONGLY RECOMMENDED
when attending a performance at Neptune Theatre.

Visiting Neptune Theatre has always provided an opportunity to gather and celebrate the best
of live theatre. Throughout the pandemic, our commitment to a comfortable, safe and engaging
experience has not changed – but doing so safely requires careful attention to important health
and safety measures.

We strongly recommend that masks be worn in our venues. As our theatres place the audience
so close to the action on stage, masking helps protect not only audience members but also the
actors, who cannot wear masks when performing. By keeping them safe, we all can help
prevent COVID-related performance cancellations.

Our employees are fully vaccinated and will continue to wear masks. They can also provide you
with a disposable mask should you forget your own.

For those who wish them, we are pleased to offer mandatory masking protocol for Sunday
performances only and we will maintain the additional safety measures outlined below:

OUR COMMITMENT TO YOUR SAFETY INCLUDES: 

• Masks are required for staff and strongly recommended for all patrons visiting our
  theatres.
• Enhanced cleaning/disinfecting of all our guest and staff areas.
• Sanitation stations at all venues.
• Regular sanitizing of high-touch surfaces throughout the theatre facilities.
• Disposable masks will be available.
• Exchange fees waived should you feel ill and need to reschedule your performance date.

Risk: Attendees understand and agree that there is an inherent risk of exposure to COVID-19 in
any public place where people are present. Neptune Theatre works closely with public health
experts to ensure all necessary and reasonable precautions are being met to reduce chances of
exposure, but we ask you to please take what precautions you deem necessary to protect
yourself and others and avoid attending any performance if you are presenting any symptoms.

If you or someone in your group are not feeling well or have tested positive for Covid, please stay home and do not come to the theatre.
Please contact the Box Office at (902) 429-7070 or boxoffice@neptunetheatre.com to exchange your tickets to another date.

PLEASE REVIEW YOUR ORDER CAREFULLY BEFORE BUYING

Conditions of Sale: No cameras or recording equipment permitted in the auditorium. Latecomers will not be permitted to enter the auditorium until a suitable break in the performance and seating will be at the discretion of Front of House. Management reserves the right to revoke the license granted by a ticket by refunding the purchase price. Management reserves the right to alter or change a performance. There can be NO REFUNDS to tickets once purchased. Exchanges are only permitted for another performance of the same show. Tickets can be turned into the Box Office prior to the performance for a tax-deductible donation of the value of the ticket. Tickets are good only for the performance and seat for which they are issued.

Refunds

We do not issue refunds on tickets purchased. Please check your tickets carefully at the time of purchase to ensure they are for the correct performance date and time. Should you not be able to attend your performance, you may turn in your tickets prior to the performance for a tax-deductible donation of their value to the Neptune Theatre Foundation. 

Due to the nature of live theatre, our productions are subject to change . Neptune does not warrant that the ticket-holder will be satisfied with the performance or that it will be free of technical difficulties or casting changes. 

Exchanges 

Tickets can be exchanged up to 48 hours before the performance date for another date of the same production.  A $3.00 exchange fee per ticket will apply. The Neptune Theatre Box Office must be contacted directly at (902) 429-7070 in order to exchange for another date (this service is not available online).

Latecomers

Latecomers will not be permitted to enter the auditorium until a suitable break in the performance at which time seating will be at the discretion of Management. Management reserves the right to: refuse admission and refund purchase price; alter or change a performance.

Children

We welcome children old enough to enjoy our productions, however, children under 4 years are not permitted in the theatre. Tickets must be purchased for any child attending a performance, and children must be seated where they can be supervised by a parent or guardian. Minors under 14 years-of-age  must be accompanied by a parent or guardian at all Fountain Hall and Scotiabank Stage performances.

Photography & Cellphones

The use of photography or any other recording devices (including cell phones that record images)  is strictly prohibited at Neptune Theatre before, during and after all performances. Failure to comply with this policy may mean confiscation and deletion of pictures by Neptune management.

We remind you to please turn off all cell phones and mobile devices. Texting during a Neptune Theatre performance is also forbidden.

Rescheduled Performances

Event date and time, and occasionally lineup are subject to change – refunds related to re-scheduled events will be announced for postponed or canceled events. Please provide a contact number or email at the time of purchase so we may contact you in the event of such changes.

Additional Courtesy Reminders

Talking, candy wrappers and coughing are distracting to fellow patrons and actors. We ask each patron to please keep noise to a minimum during a performance. Thank you for your cooperation.

Scents and Allergies: A number of Neptune Theatre patrons have expressed concerns regarding medical reactions caused by scented products, so much so that they can’t enjoy the show. Please consider others before using items such as colognes, perfumes, and hairspray. Remember - less is more, none is best. If you are experiencing an allergic reaction due to your seating location, please speak to an usher about the possibility of relocation immediately.  

Ways to Buy

Online 
Purchase tickets online 24/7 for all Neptune Theatre productions. Use our easy, convenient and secure online system by  clicking here.

By Phone
Purchase tickets by phone during business hours at (902) 429-7070  or Toll-Free 1-800-565-7345. Please note: phone lines close 30 minutes before a show begins.

In Person

Open for in-person transactions: Monday to Friday 1pm to 5pm

Note: when there is a show that evening, we stay open for regular business until  30 minutes before the show begins.

(*Saturday/Sunday times vary based on if there is a show that day or not.)

Methods of Payment

Neptune Theatre accepts cash, debit, cheque, Visa, and MasterCard.