Information and Policies
Terms and Conditions
PLEASE READ CAREFULLY AS THIS AFFECTS YOUR LEGAL RIGHTS**
By purchasing a ticket, you are agreeing to adhere to the venue and event policies. Seating and other requirements are subject to change based on final capacity and health and safety protocols at the time of the performance or event.
Current COVID Protocols
Masks are no longer required when attending a performance at Neptune Theatre, with the exception of our designated Sunday performances*.
Visiting Neptune Theatre has always provided an opportunity to gather and celebrate the bestof live theatre. Throughout the pandemic, our commitment to a comfortable, safe and engagingexperience has not changed – but doing so safely requires careful attention to important health and safety measures.
As our theatres place the audience so close to the action on stage, masking helps protect not only audience members but also the actors, who cannot wear masks when performing. By keeping them safe, we all can help prevent illness-related performance cancellations.
*We are pleased to offer mandatory masking for select Sunday performances only and we will maintain the additional safety measures outlined below:
- Enhanced cleaning/disinfecting of all our guest and staff areas.
- Sanitation stations at all venues.
- Regular sanitizing of high-touch surfaces throughout the theatre facilities.
- Disposable masks will be available.
- Exchange fees waived should you feel ill and need to reschedule your performance date.
For a list of our mandatory masked Sunday performances, click here
Risk: Attendees understand and agree that there is an inherent risk of exposure to COVID-19 in any public place where people are present. Neptune Theatre works closely with public health experts to ensure all necessary and reasonable precautions are being met to reduce chances of exposure, but we ask you to please take what precautions you deem necessary to protect yourself and others and avoid attending any performance if you are presenting any symptoms.
If you or someone in your group are not feeling well or have tested positive for Covid, please stay home and do not come to the theatre.
Please contact the Box Office at (902) 429-7070 or agent@neptunetheatre.
PLEASE REVIEW YOUR ORDER CAREFULLY BEFORE BUYING
Conditions of Sale: No cameras or recording equipment permitted in the auditorium. Latecomers will not be permitted to enter the auditorium until a suitable break in the performance and seating will be at the discretion of Front of House. Management reserves the right to revoke the license granted by a ticket by refunding the purchase price. Management reserves the right to alter or change a performance. There can be NO REFUNDS to tickets once purchased. Exchanges are only permitted for another performance of the same show. Tickets can be turned into the Box Office prior to the performance for a tax-deductible donation of the value of the ticket. Tickets are good only for the performance and seat for which they are issued.
Refunds
We do not issue refunds on tickets purchased. Please check your tickets carefully at the time of purchase to ensure they are for the correct performance date and time. Should you not be able to attend your performance, you may turn in your tickets prior to the performance for a tax-deductible donation of their value to the Neptune Theatre Foundation.
Due to the nature of live theatre, our productions are subject to change . Neptune does not warrant that the ticket-holder will be satisfied with the performance or that it will be free of technical difficulties or casting changes.
Exchanges
Single tickets may be exchanged to another date/time of the same production and will incur a $3 + HST per ticket exchange fee with more than 48 hours’ notice before showtime, OR incur a $5 + HST per ticket exchange fee with less than 48 hours’ notice but up until 30 minutes before showtime. Exchanges are inventory-dependent and cannot be made from production to production.
Rescheduled Performances
Event date and time, and occasionally lineup are subject to change – refunds related to re-scheduled events will be announced for postponed or canceled events. Please provide a contact number or email at the time of purchase so we may contact you in the event of such changes.
Show Cancellation Policy
When 𝗗𝗢 we cancel a performance because of weather, and what happens next?
• If Halifax Metro Transit pulls buses from the road or closes the MacKay and Macdonald bridges.
• Please note that if they announce within three (3) hours of a curtain call – so after 11AM or 4:30PM for a matinee or evening performance, respectively – the show 𝙬𝙞𝙡𝙡 go forward as cast, crew, staff, and patrons are already en route.
• If we 𝗗𝗢 cancel, 𝙬𝙚'𝙡𝙡 𝙣𝙤𝙩𝙞𝙛𝙮 𝙖𝙡𝙡 𝙥𝙖𝙩𝙧𝙤𝙣𝙨 𝙫𝙞𝙖 𝙚𝙢𝙖𝙞𝙡 𝙖𝙣𝙙 𝙩𝙚𝙭𝙩 (and offer solutions)... and encourage folks to check our website for updated info!
• Also note that you will 𝙉𝙊𝙏 hear from us if the show 𝙞𝙨 going ahead.
Additionally, if your show ISN'T cancelled, but you are unable to safely make it to the theatre, we do not expect you to show up
Call us and leave a message if necessary as we're more than likely assisting other patrons also impacted. You can also email agent@neptunetheatre.com. An Agent will get back to you as soon as possible (call and email volume may be high) to discuss your options
Latecomers
Latecomers will not be permitted to enter the auditorium until a suitable break in the performance at which time seating will be at the discretion of Management. Management reserves the right to: refuse admission and refund purchase price; alter or change a performance.
Children
We want our patrons to enjoy the various productions we offer each season. To ensure a positive experience for all visitors, we include age recommendations and content advisories for each show. These recommendations consider language, subject matter, and show length to help you choose suitable performances for your family.
Babes in arms and children under four (4) years of age are not permitted to attend live theatre productions. Please consider this rule when purchasing. Due to factors like runtime and subject matter, our productions are not designed for very young children. As all patrons must occupy their own seats during a show, young theatregoers can best experience live theatre at age four (4) and older. Additionally, children under 14 must be accompanied by a parent or guardian.
Photography & Cellphones
The use of photography or any other recording devices (including cell phones that record images) is strictly prohibited at Neptune Theatre before, during and after all performances. Failure to comply with this policy may mean confiscation and deletion of pictures by Neptune management.
We remind you to please turn off all cell phones and mobile devices. Texting during a Neptune Theatre performance is also forbidden.
Additional Courtesy Reminders
Talking, candy wrappers and coughing are distracting to fellow patrons and actors. We ask each patron to please keep noise to a minimum during a performance. Thank you for your cooperation.
Scents and Allergies: A number of Neptune Theatre patrons have expressed concerns regarding medical reactions caused by scented products, so much so that they can’t enjoy the show. Please consider others before using items such as colognes, perfumes, and hairspray. Remember - less is more, none is best. If you are experiencing an allergic reaction due to your seating location, please speak to an usher about the possibility of relocation immediately.
Ways to Buy
Online
Purchase tickets online 24/7 for all Neptune Theatre productions. Use our easy, convenient and secure online system by clicking here.
By Phone
Purchase tickets by phone during business hours at (902) 429-7070 or Toll-Free 1-800-565-7345. Please note: phone lines close 30 minutes before a show begins.
In Person
Open for in-person transactions: Monday to Friday 12pm to 5pm
Note: when there is a show that evening, we stay open for regular business until 30 minutes before the show begins.
(*Saturday/Sunday times vary based on if there is a show that day or not.)
Methods of Payment
Neptune Theatre accepts cash, debit, cheque, Visa, and MasterCard.
Box Office Hours
In-Person Hours of Operation:
Monday: 12noon-5 PM
Tuesday to Sunday: 12noon until show time (closing at 5pm if there is no evening show) .
Regular business will cease one half hour before show time to facilitate patrons attending the performance.
Our phone lines are open from 12noon until 5pm (or until one half hour before show time if there is an evening show).
Seating Maps
Box Office Hours
In-Person Hours of Operation:
Monday: 12noon-5 PM
Tuesday to Sunday: 12noon until show time (closing at 5pm if there is no evening show) .
Regular business will cease one half hour before show time to facilitate patrons attending the performance.
Our phone lines are open from 12noon until 5pm (or until one half hour before show time if there is an evening show).
