FAQ Regarding COVID-19


Updated: February 2021

Thank you for your continued patience and ongoing support as we navigate these challenging times.

We continue to consult with Province and Public Health officials to stay up-to-date on this ever-changing situation.

Your ongoing support will help Neptune Theatre continue to create memorable theatre experiences for all Nova Scotians.

Stay tuned as we work on plans for a 2021-2022 season.

Below is a list of FAQ’s to help you understand your options .



I have tickets for Billy Elliot the Musical. Should I retain my tickets for a la ter date? 


YES! Billy Elliot will be on stage - we are currently working with the Province and Public Health officials to work out just WHEN that can be. Your tickets are reserved and safe!

If you currently have tickets for Billy Elliot  and would like to use them for the new dates, please hold on to them and make sure you are on our email list. This will guarantee you receive advance notice before the new dates and ticket sales are open to the general public. All purchases for the original run (April 14 – June 7, 2020) will be honored for the rescheduled dates. We will keep you informed


How will I find out about the new dates for Billy Elliot?


Marketing is working diligently to keep all of our patrons informed through our website, email and our social media platforms.

Please log in to your Neptune Theatre online account to update your email address and change your Marketing Data to allow for Neptune emails. Or, email the box office at boxoffice@neptunetheatre.com and let us know that you would like to be added to the email list. Please make sure to include your full name and address in the email so that we update the right account.


What will happen to my tickets/subscription for the 20/21 season?


Your subscription or package to our 2020-21 season will remain in your account and will go toward your subscription for the 2021-22 season.


Will I lose my subscription seats if I wait for the 2021-22 season to become available?


No. As a loyal subscriber and supporter of Neptune, we will keep your subscription seats and transfer them the 2021-22 season.


Why have you postponed the entire season?


There were many factors considered in making this difficult decision. To be viable, we need to be confident that we can present live productions this season safely without the risk of interruption. Neptune Theatre relies heavily on ticket sales and must consider the limitations of physical distancing and the uncertainty of whether audiences will gather in the future.


What are your plans for the 2021-22 season?


We are developing an exciting season for our subscribers. We look forward to sharing and celebrating the details with you. Stay tuned for updates on our 2021-22 season announcement.


I have already donated tickets and/or turned tickets into gift certificates. Why should I do this again?


We know and understand that this pandemic has had a significant impact on your life and livelihood. As a not-for-profit, we gratefully appreciate your support at this time. We rely heavily on ticket sales. Without shows on our stages we need your support to help us return to presenting exciting live theatre. 


What if the dates for a production presented do not work for me?


  1. As always, we will happily exchange your tickets for a date that works for you. 
  2. As a not-for-profit theatre, we ask for your support by donating the value of your ticket(s) back to the theatre for a charitable donation receipt.
  3. We will issue a gift certificate for the same value as your tickets, which will not expire and will be valid on any upcoming Neptune show.

Please email the box office at boxoffice@neptunetheatre.com  to make arrangements.


How do I login to my account?


Visit your Neptune Theatre account .

You will need to enter your email address and password to log in . If you have forgotten your password, you can reset it by clicking “ Reset Password” on the login page .


I have not had a reply from my email/voicemail yet.


We apologize for not being able to return your calls and respond to your emails as quickly as usual. Please trust we will respond. Please understand that there are thousands of patrons contacting the box office, and we are currently working with reduced staff and reduced hours . We are responding to enquiries in chronological order. If you think you have been missed, you can email the box office at boxoffice@neptunetheatre.com . We thank you very much for patience throughout this process.


I have a voucher I won at an auction/or event.


If your voucher is for Billy Elliot , we will honour it for the new show dates. Please hold onto it. If your voucher was for Calendar Girls, Ghost Light or Zaniac , we will honour these for a show in our upcoming season. You can contact us about your voucher once we have re-opened for business .


I received tickets through work.


If your company is a Neptune Theatre sponsor, please contact Leslie MacDonald, Director of Partnerships and Development at lmacdonald@neptunetheatre.com .


I have a Dinner Package I was saving for Billy Elliot, what should I do with it?


If you would still like to see Billy Elliot , we can book your THEATRE VOUCHERS into the original run, to ensure you get the best seats at the best price when our new dates are announced. Or, you can turn the vouchers into a gift certificate or donate the value of the voucher s to the theatre.

If you have a DINNER VOUCHER that has not been used, we ask that you return it to the Box Office so it can be turned into a gift certificate or donated. It can be mailed in or you can arrange to drop it off at the theatre.


How can we support Neptune at this time?



We are asking our incredible patrons with tickets to a recently postponed show, to consider donating the value of those tickets to Neptune, or converting them into a gift certificate. By doing so, you are helping Neptune support artists and cultural expression; explore online opportunities to deliver programming and remain connected to our communities. Your support ensures Neptune can continue to do what it does best: delighting Nova Scotians and Atlantic Canadians with magical theatre experiences. 



Are you accepting clothing or prop donations?


Unfortunately, we don’t have the capacity to process donations of clothing and props at this time.


I am a production sponsor. How will my support be recognized?


We would like to thank you for your continued support during this unprecedented time. We are grateful to each and every one of our funders, partners and sponsors. Without you, none of our work is possible. 

You will continue to be recognized on our website and in Neptune’s promotional  material. 

If you are a sponsor of a show that has been postponed, and have questions regarding your sponsorship, please contact Leslie MacDonald, Director of Development and Partnerships at lmacdonald@neptunetheatre.com.


Please note : We are no longer mailing gift certificates or tax receipts at this time. Your gift certificate can be emailed to you for Print-At-Home: please contact us at boxoffice@neptunetheatre.com for this option. If you have made a donation, your tax receipt will be mailed at the earliest possible time.


Stay up-to-date and follow us on our social media channels .

Facebook, Instragram, Twitter, TikTok: @NeptuneTheatre & Theatre School Facebook and Instagram: @NeptuneTheatreSchool

Theatre School Updates


Will the theatre school programs continue to run? 


At the moment based on the public health guidelines and the logistics of using the space we will continue to run classes for students aged 4 and up.The schedule will be different than in the past and some program content has been adjusted. Visit neptunetheatre/theatreschool to see our classes and camps. Visit neptunetheatre.com/policy to see our updated policies. 


At the moment, it is best to contact us via email: school@neptunetheatre.com