FAQ Regarding COVID-19


July 24 ,2020:   Update on the 2020-21 Season

We thank you for your patience and ongoing support as we navigate these challenging times.

We will reopen and celebrate the return of live theatre with the triumphant musical, Billy Elliot in Summer 2021 . Your tickets are reserved! We want to celebrate with you.

A fter much deliberation and consultation with public health officials, Neptune Theatre has decided to keep the curtain closed on our 2020-21 Season.

We join a growing list of theatres around the world who have made the difficult decision for the show not to go on. This is difficult for both our company and the community we serve – this will affect the hundreds of people who work at Neptune, our community and our regional economy. 

Theatre relies on community gathering together to share an experience. It is this magical exchange that makes our art form unique – it is also this shared experience that necessitates today’s announcement.

The coming months will be challenging for Neptune. The show must go on and will go on, but we need your help. Because we are more reliant on ticket sales and less on outside funding –  we are left vulnerable.  Your support will help us withstand this hiatus.

With your help, Neptune Theatre will continue to create memorable theatre experiences for all Nova Scotians.

Below is a list of FAQ’s to help you understand your options.



I have tickets for Billy Elliot the Musical. Should I retain my tickets for a later date?

YES! Billy Elliot will be on stage in Summer 2021. Your tickets are reserved!

Neptune is working to reschedule  Billy Elliot  for Summer 2021. If you currently have tickets for  Billy Elliot  and would like to use them for the new dates, please hold on to them and make sure you are on our email list. This will guarantee you receive advance notice before the new dates and ticket sales are open to the general public. All purchases for the original run (April 14 – June 7, 2020) will be honored for the rescheduled dates.


How will I find out about the new dates for Billy Elliot?

Marketing is working diligently to keep all of our patrons informed through our website, email and our social media platforms. 

Please log in to your Neptune Theatre online account to update your email address and change your Marketing Data to allow for Neptune emails . Or, email the box office at boxoffice@neptunetheatre.com and let us know that you would like to be added to the email list. Please make sure to include your full name and address in the email so that we update the right account.


What will happen to my tickets/subscription for the 20/21 season

Your subscription or package to our 2020-21 season will remain in your account and will go toward your subscription for the 2021-22 season. 


Will I lose my subscription seats if I wait for the 2021-22 season to become available?

No. As a loyal subscriber and supporter of Neptune, we will keep your subscription seats and transfer them the 2021-22 season.


Why have you postponed the entire season?

There were many factors considered in making this difficult decision. To be viable, we need to be confident that we can present live productions this season safely without the risk of interruption. Neptune Theatre relies heavily on ticket sales and must consider the limitations of physical distancing and the uncertainty of whether audiences will gather in 2020-2021.


What are your plans for the 2021-22 season? 

We are developing an exciting season for our subscribers. We look forward to sharing and celebrating the details with you. Stay tuned for updates on our 2021-22 season announcement


I have already donated tickets and/or turned tickets into gift certificates. Why should I do this again?

We know and understand that this pandemic has had a significant impact on your life and livelihood. As a not-for-profit, we gratefully appreciate your support at this time. We rely heavily on ticket sales. Without shows on our stages we need your support to help us return to presenting exciting live theatre. 


What if the dates for a production presented do not work for me?

  1. As always, we will happily exchange your tickets for a date that works for you. 
  2. As a  not-for-profit theatre, we ask for your support by donating the value of your ticket(s)  back to the theatre for a charitable donation receipt.
  3. We will issue a gift certificate for the same value as your tickets, which will not expire and will be valid on any upcoming Neptune show.

Please email the box office at  boxoffice@neptunetheatre.com  to make arrangements.


I have tickets to a show (Rocky Horror, The Argyle Street Kitchen Party and/or Billy Elliot) that was recently postponed, what are my options and whom should I contact?

Ticket holders for any of these Neptune Theatre productions should contact our Box Office at boxoffice@neptunetheatre.com . In making your arrangements, please consider the following options: 


  1. As a not-for-profit theatre , we ask for your support during this time of crisis and that you consider donating the value of your ticket(s) back to the theatre for a charitable donation receipt.
  2. We will issue a gift certificate for the same value as your tickets, which will not expire and will be valid on any upcoming Neptune show.


With the increased volume of inquiries coming through at this time, we ask our patrons to be patient and understanding as we respond to all inquiries and requests. A representative will get back to you as soon as possible.


How do I login to my account?

Visit your Neptune Theatre account .

You will need to enter your email address and password to log in . If you have forgotten your password, you can reset it by clicking “ Reset Password ” on the login page .


I have not had a reply from my email/voicemail yet.

We apologize for not being able to return your calls and respond to your emails as quickly as usual. Please trust we will respond. Please understand that there are thousands of patrons contacting the box office, and we are currently working with reduced staff and reduced hours . We are responding to enquiries in chronological order. If you think you have been missed, feel free to email the box office at boxoffice@neptunetheatre.com We thank you very much for patience throughout this process.


I have a voucher I won at an auction/or event.

If your voucher is for Billy Elliot , we will honour it for the new show dates. Please hold onto it. If your voucher was for Calendar Girls, Ghost Light or Zaniac , we will honour these for a show in our upcoming season. You can contact us about your voucher once we have re-opened for business .


I received tickets through work.

If your company is a Neptune Theatre sponsor, please contact Leslie MacDonald, Director of Partnerships and Development at lmacdonald@neptunetheatre.com


I have a Dinner Package I was saving for Billy Elliot, what should I do with it?

If you would still like to see Billy Elliot , we can book your THEATRE VOUCHERS into the original run, to ensure you get the best seats at the best price when our new dates are announced. Or, you can turn the vouchers into a gift certificate or donate the value of the voucher s to the theatre.

If you have a DINNER VOUCHER that has not been used, we ask that you return it to the Box Office so it can be turned into a gift certificate or donated. It can be mailed in or you can arrange to drop it off at the theatre.


How can we support Neptune at this time?


We are asking our incredible patrons with tickets to a recently postponed show, to consider donating the value of those tickets to Neptune, or converting them into a gift certificate. By doing so, you are helping Neptune support artists and cultural expression; explore online opportunities to deliver programming and remain connected to our communities.  Your support ensures Neptune can continue to do what it does best: delighting Nova Scotians and Atlantic Canadians with magical theatre experiences. 

Other ways to support us include purchasing tickets to our 50/50 raffle or our Dream It Lottery


Are you accepting clothing or prop donations?

Unfortunately, we don’t have the capacity to process donations of clothing and props at this time.


Why haven't I received my tax receipt yet?

We apologize that your tax receipt has not arrived. We send our mail through Canada Post, and they are currently experiencing delays. As of April 6 we have stopped sending mail due to staff shortages and the closure of the building. If your receipt has not arrived and you need it immediately, please contact the Box Office at boxoffice@neptunetheatre.com

As an artist in one of this year’s productions, what do I need to know?

It is crucial for the arts sector to come together now to support one another, as a regional theatre, we are here to support you.

If you have a questions about a contract or the status of a production in the 2020-2021 Season, please contact Production Manager Michael Erwin at merwin@neptunetheatre.com .


I am a production sponsor. How will my support be recognized?

We would like to thank you for your continued support during this unprecedented  time. We are grateful to each and every one of our funders, partners and sponsors. Without you, none of our work is possible. 

You will continue to be recognized on our website and in Neptune’s promotional  material. 

If you are a sponsor of a show that has been postponed, and have questions regarding your sponsorship, please contact Leslie MacDonald, Director of Development and Partnerships at lmacdonald@neptunetheatre.com


Stay up-to-date and follow us on our social media channels .

Facebook, Instragram, Twitter, TikTok: @NeptuneTheatre


PLEASE NOTE : We are no longer mailing gift certificates or tax receipts at this time. Your gift certificate can be emailed to you for Print-At-Home: please contact us at boxoffice@neptunetheatre.com for this option. If you have made a donation, your tax receipt will be mailed at the earliest possible time.

Theatre School Updates

Will the theatre school programs continue to run? 

At the moment based on the public health guidelines and the logistics of using the space we will continue to run classes for students of all ages. The schedule will be different than in the past and some program content has been adjusted; we hope to have all fall programming available for registration online by the first week of August. 

Visit neptunetheatre.com/theatre-school to see our updated policies. 


Neptune Theatre School online activities

We have developed some fun online activities to do at home. Please check out our Zoom Workshops, 14-Day Theatre Kid Challenge and our Performer Challenge. We continue to explore new ways to stay connected with you. Please continue to check our website for online programming as we explore options for offering online classes. 


Stay up-to-date and follow us on our social media channels .

Facebook: @NeptuneTheatreSchool

Instagram: @NeptuneTheatreSchool

TikTok: @NeptuneTheatre


At the moment, it is best to contact us via email: school@neptunetheatre.com